Olivia and I will be joining Tuesday's meeting to walk through the Reactivation Campaign ahead of its franchise-wide launch on May 22nd. This is your chance to ask questions, understand the prerequisites, and make sure your clinic is ready before go-live.

• ⚠️Prerequisites to review before launch

  The campaign only works if your case management is in order. Clinics must be entering birthdays, discharging cases consistently, using proper case templates, and have clean booking reasons configured. We'll review what "ready" looks like and where the common gaps are.

• What the campaign does

  Automatically reaches out to discharged patients via email and SMS to bring them back for care, turning your existing client base into a steady source of returning patients with no manual effort from your team.

• What will be covered

  Live walkthrough of the email and SMS templates, how the automation triggers, and what clinics should expect to see once it's turned on.

• Action required

  Clinics that aren't set up properly by May 22nd will see no results and that's on the clinic, not the tool. Use this session to ask anything you're unsure about.